Refund policy

Returns Policy 

We strive to provide the best quality products, and your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, we offer a returns policy under the following conditions:

Conditions for Returns:

  1. Unused and Unworn: Items must be in their original, unused, and unworn condition. Any item that appears to be worn, altered, or damaged will not be eligible for return.

  2. Original Packaging: Products must be returned in their original packaging, including any protective covers, boxes, and containers. All tags, labels, and accessories must be attached and intact.

  3. Return Time Frame: Returns must be initiated within 14 days from the date of receipt of the item.

  4. Proof of Purchase: A valid proof of purchase or order confirmation is required for all returns.

Non-Returnable Items:

  • Custom-made or personalized wigs and extensions.
  • Clearance or final sale items.

Return Process:

  1. Initiate a Return: Contact our customer service team at [insert contact information] to initiate the return process. You will receive instructions on how to send your item(s) back to us.

  2. Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong or defective item).

  3. Refund Processing: Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days]. Refunds will be issued to the original method of payment.

  4. Exchanges: If you would like to exchange an item, please follow the return process and place a new order for the desired product.

Important Notes:

  • Items that do not meet the above conditions will not be accepted for return.
  • We recommend using a trackable shipping service when returning items, as we are not responsible for lost or undelivered packages.

For any further inquiries or assistance with returns, please contact us at qhbeautyuk@gmail.com