Shipping policy

Shipping Policy

At Q H BEAUTY, we are committed to delivering your order in a timely and efficient manner. Please read our Shipping Policy carefully to understand how we process and ship your orders.

1. Order Processing Time

  • All orders are processed within 1-3 business days after payment confirmation.
  • Orders are not shipped or delivered on weekends or holidays.
  • If there is a significant delay in processing your order due to high volume or unforeseen circumstances, we will notify you via email or phone.

2. Shipping Rates and Delivery Times

Shipping rates and delivery times depend on your location and the shipping method selected at checkout. The estimated delivery time is calculated from the time the order is shipped, not from the time the order is placed.

  • Standard Shipping: 2.99 - Estimated delivery time: 2-3 business days
  • Expedited Shipping: 4.99 - Estimated delivery time: 1-2 business days
  • International Shipping: 14.99 - Estimated delivery time: 7-14 business days

Please note that delivery times are estimates and may vary depending on external factors such as carrier delays, customs clearance, and weather conditions.

3. Shipping Destinations

We currently ship to the following regions:

  • Domestic: UK
  • International: EU

If your location is not listed, please contact us at [insert contact information] to inquire about potential shipping options.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier's website. Please allow 24 hours for the tracking information to update.

5. Shipping Restrictions

  • We are unable to ship to P.O. boxes, APO/FPO addresses, or certain restricted regions.
  • Certain products may be restricted from being shipped internationally due to customs regulations.

6. Customs, Duties, and Taxes

For international orders, customs fees, duties, or taxes may apply and are the responsibility of the customer. These fees are not included in the product price or shipping cost. Please check with your local customs office for more information on potential fees.

7. Lost, Damaged, or Stolen Packages

We are not responsible for lost, stolen, or damaged packages once they have been handed over to the shipping carrier. However, if your package is lost or arrives damaged, please contact us within 2  business days of the delivery date, and we will work with the shipping carrier to resolve the issue.

8. Incorrect Shipping Information

It is the customer's responsibility to provide accurate shipping information at the time of purchase. If a package is returned due to incorrect or incomplete shipping details, the customer will be responsible for any additional shipping costs to resend the package.

9. Delayed Deliveries

We aim to meet the estimated delivery times provided, but please note that delays can sometimes occur due to factors beyond our control, such as weather disruptions, carrier issues, or customs processing. We are not liable for any delays caused by shipping carriers.

10. Contact Us

If you have any questions or concerns regarding your shipment, please contact our customer support team:

  • Email: qhbeautyuk@gmail.com